Shipping policy

Shipping Policy

Last updated: September 6, 2026

At Marylozic, we want to make your shopping experience simple and convenient. We offer shipping to customers in different countries around the world.

1. Processing Time

Orders are usually processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or public holidays will be processed on the next business day.

2. Delivery Time

Estimated delivery times are:

- International orders: 7–20 business days

- Delivery times may vary depending on your location, customs procedures, weather, and the shipping carrier.

Please note that delivery estimates are not guaranteed and delays may occasionally occur.

3. Shipping Costs

Shipping costs are calculated at checkout based on your delivery location and the shipping option available for your order.

From time to time, Marylozic may offer free shipping promotions on selected products or orders.

4. Order Tracking

Once your order has been shipped, you may receive a confirmation email containing your tracking information, when tracking is available.

Please allow some time for tracking information to become active after your order has been shipped.

5. Customs, Duties and Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

Any customs duties, taxes, or additional charges that may apply are the responsibility of the customer unless otherwise stated at checkout.

Marylozic does not control customs charges or delays caused by customs authorities.

6. Incorrect or Incomplete Address

Please make sure your shipping address is correct and complete before placing your order.

If an order is returned because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply before the order can be resent.

7. Delayed or Missing Orders

If your order has not arrived within the estimated delivery period, please contact us so we can help you check the status of your shipment.

For orders marked as delivered by the shipping carrier but not received, please first check with household members, neighbors, or your local delivery service.

8. Damaged Packages

If your package arrives damaged, please contact us as soon as possible and provide photographs of the package and the product.

We will review the situation and work with you to find an appropriate solution.

9. Contact Us

If you have questions about your order or shipping, please contact our customer support team through the contact information provided on our website.

Thank you for shopping with Marylozic.